Return and Refund

◆ If you have received a damaged or defective item

We want to make sure that there is no error in KOUSCH’s product or delivery.
Although, if you have received a damaged or defective item, please contact us within 7 days of receiving and be sure to include the following information:

  • The original order information
  • Photographs of the defective or damaged item

Based on your notification, we will contact you and resend the same product in case we agree that there was a damage and defect.

◆ If you want to return your ordered item

In case you want to return the product,
please contact us within 7 days of receiving and be sure to include the following information:

  • The original order information
  • Reason of the return

Except the case of the defective or damage,
the customer will be responsible for the return shipping cost.

Please ship the product within 7 days after the notice to us.
Once we receive the product, we will refund the amount of the product you ordered.

◆ Kind request for customers :D

Please check the size of our product carefully before the purchase.
If you are not sure about the right size of the T-shirt,
you can request us 2 different size with 1 order (1 item) when you shop at our store for the first time.
Please leave note when you order.

We print our design on T-shirts manually based on each order.
There are small variations in printings, but they are not faults.

Please consider these points when you decide to return.