FAQ – Frequently Asked Questions –

■ABOUT OUR PRODUCTS

Where are the products made?
Are your products ethical?
Where can I see the actual products physically?
When is the timing of introducing new collection? How can I notice new items?
How can I decide the right size for me?
Can I refine products search with size such as XXL and XXS?
Does the white T-shirt cover the skin perfectly?
When getting sweaty, does the sweat become apparent on a gray T-shirt?
Does the T-shirt shrink when washed? Does the neck become worn out?
Does the print come off or become cracked?
How long does the T-shirt stay new?

■CUSTOMIZATION

Can I customize the colors of the T-shirt or ink of screen prints?
Can I change the V-neck T-shirt to crew neck or the other way round?
Do you accept requests of new designs?

■CUSTOMER SUPPORT

I wonder which design to buy. Can I have a talk and have advice?
Can I order products by phone, e-mail, or messenger of Facebook?
What if I have any message or questions to KOUSCH after my purchase?
Can I change size if I find out the size does not fit to me after the product was sent?
I created an account before, but forgot the password. How can I log in again?
The account was locked after the mistake of password multiple times. How can it be resolved?

■SHOP

Can I buy KOUSCH products somewhere other than this website?
Do you do discount campaigns?
Do you do wholesale?

■ORDER & PAYMENT

Is the overall process of order and payment very easy?
I cannot make an order on the web somehow. How can I order?
Can I use paypal?
Is the payment system secured?
How does the credit card information saved and managed?
Do I need to register an account when I order?
How will the personal information be used? Do I need to input telephone number?

■DELIVERY

When will I receive the product?
Can I request a certain delivery company or delivery method?
Can I send the product directly to my friend as a gift?
Can I attach a message card when sending as a gift?
Can I send to overseas?
What does the wrapping look like?

■ABOUT KOUSCH

What is the brand like?
What kind of team or a person does manage and operate the brand?
Where does the Pop Up Store open?
Can I receive the notice of the Pop Up Store?
What SNS do you do?
How can I give feedback or comment on what I noticed about your store?

 

 


■ABOUT OUR PRODUCTS

Where are the products made?

The body of our T-shirts and tote-bags are sawed in China, Bangladesh, etc. under the control of Japanese company.
We select best materials from the globe.
Screen printing is done in Japan manually – that is, “Tokyo Made” and “direct from the factory”.
KOUSCH’s special wrapping transparent color paper with its logo is made by a Japanese company with the special skill.

 

Are your products ethical?

It is sometimes very difficult to judge what is ethical and what is not,
but we, KOUSCH do our best to be ethical based on our judgement and knowledge.

◇Cotton
Today, “organic cotton” is very popular and be focused.
Organic cotton is grown without agricultural chemical / chemical fertilizer which is said to be environmentaly friendly.
(It is said that influence on human skin does not differ between organic cotton and non-organic cotton)
On the other hand, growing cotton organically is labor-intensive work and it is also said that excreta for growing cotton can cause algae growth in the river.
Also, even cotton was grown organically, sometimes chemical ink are necessary in the dying process for some products.
So it is not easy to say what is best from the view point of
natural environment, working environment, development of economy,
efficient manufacturing utilizing the latest technology, etc.

Based on the knowledge we have and for the choice of colors and products, we currently does not only focus on organic products.
If you have request to customize the T-shirt using organic cotton, please let us know.

◇Working environment of making T-shirts
T-shirt bodies we use are made in factories overseas under the control of Japanese companies.
We confirmed with them that the working environment of those factories are managed with a required level.

◇Waste of Inventory
One of issues in fashion industry is the enormous amount of waste of products.
By finishing our product based on your order, we are able to keep the volume of waste minimum.

Where can I see the actual products physically?

We do pop up stores a few times from spring to summer in Japan.
When we do pop up in overseas, we will notice in this shopping site.

We are welcome for the invitation to any pop up events all over the world.
Please let us know.

When is the timing of introducing new collection? How can I notice new items?

We introduce new collection irregularly.
You can check our new products in our “new products” page and in Instagram.

 

How can I decide the right size for me?

Please check the size chart is attached in the page of each product.
Also, please read the size guide for your reference. >>Size Guide

In case you are still unsure , please feel free to ask our support.

>>Contact Form

 

Can I refine products search with size such as XXL and XXS?

You can see “Categories” and “Tags” just under the shopping cart button of each product page.
Once you click words listed there, products related to the tag will be shown.

Does the white T-shirt cover the skin perfectly?

For most T-shirts, fabric we use are relatively thinner than US standard T-shirts.
But it is tough enough and your body is not seen through a lot.

☆We will attach a photo to show the detail. Please wait a while.

 

When getting sweaty, does the sweat become apparent on a gray T-shirt?

☆We will attach a photo to show the detail. Please wait a while.

 

Does the T-shirt shrink when washed? Does the neck become worn out?

Cotton products shrink to a certain point.
Generally, there are cotton products which are already shrunk and which are not yet at the point of selling.
Our products may shrink by wash for at the most of 5-10 cm.
When you choose the right size for you, please take that into consideration.

Especially, please do not use dry machine as possible as dry machine damages T-shirts a lot.
If it shrunk, please see here here for care instructions.

Neck of our T-shirts are tough enough to wear and wash in a normal way.
Note that please be careful not to pull the neck of wet T-shirt.

Does the print come off or become cracked?

There are two types of ink we use for screen printing – rubber ink and which seep into the cloth.
Either type covers the thread of the fabric by each and does not come off very easily like a seal.
It is very rare that ink comes off or crack if you wash the T-shirt in a washing net or wash inside out.

Please see here for care instructions;
>>Care Instructions

If you have any trouble, please contact us.

>>Contact Form

 

How long does the T-shirt stay new?

In general, it can be stay in a good condition for 2-3 years
unless you wear hardly in muddy place or wash and damage it very roughly,
although it depends on how often you wear and wash and how you wash.
It is recommended to follow the care instructions to wear the T-shirt longer – using of washing net, washing inside out, etc.
Please check here for care instructions.

☆We will attach a photo to show the detail. Please wait a while.


■CUSTOMIZATION

Can I customize the colors of the T-shirt or ink of screen prints?

The colors of the ink sometimes look different on different color T-shirts.
Also, it may happen that the customized color printed is somewhat different from what you imagined.
To prevent such case, we do not accept customization of colors.
Although, we welcome your suggestions for colors of our products.

Can I change the V-neck T-shirt to crew neck or the other way round?

It depends on the product, but in many cases we can arrange that, so please ask us.
In general, in most cases we can arrange the unisex white, gray, black and navy T-shirts.

>>Contact Form

 

Please add memo of the request when you order and check out.

 

Do you accept requests of new designs?

Thank you very much for your interest for our brand.
If the idea or theme is along with KOUSCH’s concept and popular for other customers,
we will try.

Also, if you have any suggestion for collaboration, please feel free to contact us.

Note that we don’t do the type of work just printing the design already made by anyone other than KOUSCH.


■CUSTOMER SUPPORT

I wonder which design to buy. Can I have a talk and have advice?

Yes, of course. Please contact us!
If you prefer to talk over the Skype, please request us by e-mail to arrange the call.

>>Contact Form

*  We will make our best to reach you as soon as possible.
Please understand that we cannot contact you very late at night (JST) or on holidays in Japan.

 

Can I order products by phone, e-mail, or messenger of Facebook?

We request to use this sight as possible, but if there is any reason you cannot use,
please let us know the product name, size, contact information and address to send.
Once we confirm your payment by Paypal, we will prepare the product and send it out.

What if I have any message or questions to KOUSCH after my purchase?

Please feel free to contact us.

>>Contact Form

Can I change size if I find out the size does not fit to me after the product was sent?

If you are not sure about the right size of the T-shirt,
you can request us 2 different size with 1 order when you shop at our store for the first time.
Please leave note when you order.

For the return of the product, please see >>Return and Refund

If you have any questions about size, etc., please feel free to ask us.

>>Contact Form

Please let us know any other problems if you have for the shopping at KOUSCH.

 

I created an account before, but forgot the password. How can I log in again?

Please click “Lost your password?” under the log in box in “My Account” page.

Or please visit here;

>>Resetting Password

 

If you don’t remember your user name nor e-mail address you registered,
please re-register a new account or contact us;

>>Contact Form

 

The account was locked after the mistake of password multiple times. How can it be resolved?

Apologies for your inconvenience.
Please let us know the user name or e-mail address and request to unlock.
Once we can verify and confirm the proof of identification, we will unlock that account.

>>Contact Form

■SHOP

Can I buy KOUSCH products somewhere other than this website?

We open Pop Up Store events especially in Spring and Summer in Japan.
You can check when it opens in Facebook, Instagram and Twitter.

We did similar event in Brooklyn, NY in 2017.
We will announce if there is such event in the future.

Do you do discount campaigns?

Sorry, we don’t do regular or occasional discount campaigns basically.

Do you do wholesale?

We are welcome for the wholesale or bulk order request.
Please feel free to contact us.

>>Contact Form

 

■ORDER & PAYMENT

Is the overall process of order and payment very easy?

Yes, it is very easy. Here is the overview of the steps;

Ⅰ. Product Page (KOUSCH)

①Please select size, design, etc. of options and number of order.
②Press “Add to cart” button.
③“View cart” button or “Checkout” button will show up. Please press either.

Ⅱ.  Shopping Cart Page (KOUSCH)

If you selected “View cart” button in ③ above, your shopping cart will be shown.
Please press “Proceed to checkout” button for payment process.

Ⅲ. Check-out Page (KOUSCH)

①Please fill out “Billing details” information (name, address, phone, Email address, etc.) and shipping destination information.
②Please select payment method – Credit Card(Stripe) or PayPal.
⑦Once you confirm “terms & conditions”, please mark the square□ to turn to be ☑ checked.
⑧Press “Continue to payment” button.

Ⅳ. Window of Payment System (Stripe or PayPal)

IF you selected credit card (Stripe), please fill out card number etc. and press “Pay” button and the payment process will complete.

If you select PayPal, you will be led to PayPal log in window.
Please follow the PayPal payment process and the process will complete.

* If you change mind that you do not order this time, you can cancel the process until pressing the payment button here.
If you realized that you need to cancel right after pressing payment button, please let us know as soon as possible.
If we have not started preparing products you ordered, we cancel the order.

If you have any questions, please feel free to ask us.

>>Contact Form

 

I cannot make an order on the web somehow. How can I order?

Sorry for your inconvenience.
Please contact us;

>>Contact Form


Can I use PayPal?

Yes, you can use PayPal as the standard service.
Please proceed to the check-out and select PayPal for the payment.

Is the payment system secured?

SSL(Secure Sockets Layer, a computer networking protocol for securing connections between network application clients and servers over an insecure network, such as the internet) is used for this online store (kousch-style.com) and online processes are secured.
Payment system we use are Stripe and PayPal. KOUSCH  itself does not see nor manage any credit card information. Both  are proven services globally.

Please see security guide of Stripe here >>Stripe Security page
For PayPal, please see here>>PayPal Security page

In our Pop Up Store, we use Square.

 

How does the credit card information saved and managed?

Payment systems we use are external service – Stripe and PayPal.
We, KOUSCH does not save, manage nor see any of credit card information and the information is only processed within stripe or PayPal.

Please see security guide of Stripe here >>Stripe Security page
For PayPal, please see here>>PayPal Security page

 

Do I need to register an account when I order?

It is not mandatory to register an account when you order.

If you register an account, it will be convenient for shopping
as you don’t have to input your name and address again.
Also you can check your shopping history.

If you prefer to register an account,
please click the square button “□” to turn “☑” when you check out.

How will the personal information be used? Do I need to input telephone number?

We use the information to send our product for sure.
When we have any points to confirm with you, we may contact by e-mail or phone,
so please fill out the required fields.

Also, we sometimes send you some notice by e-mail or by mail which is not very often.

 

■DELIVERY

When will I receive the product?

Products will be sent out within 10 days of the order.
(In the past, we have been able to send out a little sooner.*)
If you hurry, please let us know that by putting memo in the order or by e-mail.
We will make our best.

After sending out, it usually takes 4-21 days with standard service and 2-4 days when you choose EMS.
Please see here for further detail for each area in the globe.

Can I request a certain delivery company or delivery method?

We will do our best, so please let us know.
Please note that additional fee might be necessary in use of special delivery.

>>Contact Form

 

Can I send the product directly to my friend as a gift?

Please leave a memo when checking out that it is a gift.
For gift wrapping, please order here  >>Gift Wrapping

When checking out, please fill out the destination address of someone you send the gift.

Notification e-mail of order confirmation, and sending out of the product will be sent to you.
With the tracking number, you can check the delivery status.

In the package we send out, explanation note about the product will attached. Price will not be shown.
We can also attach a message card if you want.

 

Can I attach a message card when sending as a gift?

Yes, we welcome and please let us know.
If you share the memo, we will print out with our office laser printer.
(As the color quality of office laser printer is high,
we recommend the memo to be monotone, but if you don’t mind that,
you can send us multi-color graphic or picture also.)

 

Can I send to overseas?

Yes, you can. Please fill out the destination address when you check out.

 

What does the wrapping look like?

To minimize the impact for natural environment and resources,
our standard wrapping of  products are very simple.
They are packed with plastic bags and cardboard box etc. which are tough enough for delivery.

The band paper with KOUSCH logo we wrap adult T-shirts are made  by Japanese special printing company.

For gift wrapping, please see here  >>Gift Wrapping

 

■ABOUT KOUSCH

What is the brand like?

Thank you for your interest.
There arr some pages which introduce KOUSCH, so please see those;
>>ABOUT US 

If you follow us on Facebook, Instagram, or Twitter,
you will see latest news and information about Pop Up Store, new product, etc.
Please do follow us!

>>Facebook
>>Instagram
>>Twitter

 

What kind of team or a person does manage and operate the brand?

That is a great question.
We might be serious, we might be a little funny.
We are friendly people.

Looking forward to see you!

 

Where does the Pop Up Store open?

We opened Pop Up Store in Omotesando and Hiroo, Tokyo and Brooklyn NY in 2017.
We will announce future Pop Up event in this site or Facebook, Instagram, and Twitter.
Please do follow us!

Can I receive the notice of the Pop Up Store?

Yes, please let us know your e-mail address!

>>Contact Form

What SNS do you do?

We do Facebook, Instagram and Twitter. Follow us!
>>Facebook
>>Instagram
>>Twitter

How can I give feedback or comment on what I noticed about your store?

Thank you very much.
We welcome your feedback and comments.
Please send by e-mail.

>>Contact Form